HP printer: Photosmart C*** series -new hp cartridges just installed. Printer will pri...

GetHuman2149974's customer service issue with HP from February 2019

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The issue in GetHuman2149974's own words
HP printer: Photosmart C*** series -new hp cartridges just installed. Printer will print and copy color but not black. It worked fine before I installed the new cartridges.**. In the Utility check, the ‘photo’ cartridge shows empty, but it’s brand new**. The cartridges won’t align.*I cleaned the nozzles, rinsed off the cartridge holder, read blogs about settings etc.*Question: Is this printer done for?
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HP

Customer service issue
Reported by GetHuman2149974
Feb 6th, 2019 - 3 mons ago
I have an issue with HP too
Not resolved
Seen by 6 customers so far
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Timeline
GetHuman2149974 started working on this issue
Feb 6th 9:30pm