I am sixty years old and this is the worst laptop experience that I have ever had during the computer age. These laptops have to be a faulty product.

GetHuman-e_bain's customer service issue with HP from January 2019

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The issue in GetHuman-e_bain's own words
HP laptop **-BS***DX MODEL:*TJ**UA and a HP Laptop **-BS***DX Model:*TJ**UA ... I purchased two laptops from best buy in Boca Raton Florida located ***** State Road * zip code ***** ph* ***-***-****. Both of the laptops after about * months became faulty. I took them to Best Buy. They returned them to me and problem still exist. It seem like both laptop was having screen problems. They changed the mother board on one and that was still having screen problem. On the one that they repair the screen only, the screen is still not working and the laptop is now taking long to load up. I am disappointed with the product and I feel that Best Buy does not have good customer service. They should contact HP and try to resolve this matter.
I purchased two laptops the same time and both are no good. I
All I want is a laptop that is operating the way a laptop suppose to work.
I stopped buying dell laptops and for the past ** years I have used and purchased HP computers.
Best Buy say they will try one more time to fix one of the laptops but I will have to give the $*** plus dollars for a warranty and to put it on a diagnostic machine. I told them in nice words no. A new laptop would be a better option.
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Customer service issue
Reported by GetHuman-e_bain
Jan 26th, 2019 - 3 mons ago
I have an issue with HP too
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GetHuman-e_bain started working on this issue
Jan 26th 6:13pm