Envy **** printer. I try to print and occasionally I get * job done and then I get a me...

GetHuman1969483's customer service issue with HP from January 2019

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The issue in GetHuman1969483's own words
Envy **** printer. I try to print and occasionally I get * job done and then I get a message on my screen*‘Incompatible Cartridges* the indicates cartridges are not intended for use in this printer. ‘ *I am a registered HP renewable instant ink cartridges member. These last ones which I received had ****** which your web site indicates are for Europe* my machine uses ** only. I would like to have the correct cartridges sent to me as I keep getting charged for prints that I can not print due to this problem . In fact I got charged last month and I had my account suspended so I need a credit . This is the *rd time I am emailing customer service re this cartridges problem. Please advise thanks
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HP

Customer service issue
Reported by GetHuman1969483
Jan 15th, 2019 - 9 mons ago
I have an issue with HP too
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Seen by 7 customers so far
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Timeline
GetHuman1969483 started working on this issue
Jan 15th 4:00pm