I am Andy Hilgartner. I bought my HP laptop in the past year, model HP **-bs***wm,I'm w...

GetHuman-plhuff's customer service issue with HP from January 2019

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The issue in GetHuman-plhuff's own words
I am Andy Hilgartner. I bought my HP laptop in the past year, model HP **-bs***wm,I'm wheelchair bound and don't know where to find the serial *. At first I used it with an external Microsoft keyboard which failed gradually over a day. I bought an IBM keyboard whose space bar stuck. I see nothing from pressing keys on the laptop keyboard. Both the laptop screen and the external monitor show a keyboard image. Does the laptop keyboard need to be activated somehow to work? I have never made it work. Can I access and use an onscreen keyboard while I await my next replacement external keyboard? Please email both below.**cell phone ***-***-**** available **a-**p central time
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Customer service issue
Reported by GetHuman-plhuff
Jan 13th, 2019 - 9 mons ago
I have an issue with HP too
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Seen by 2 customers so far
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GetHuman-plhuff started working on this issue
Jan 13th 3:46pm