My HP Computer cannot seem to communicate with my HP printer. The set up has worked per...

GetHuman-mccoulte's customer service issue with HP from December 2018

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The issue in GetHuman-mccoulte's own words
My HP Computer cannot seem to communicate with my HP printer. The set up has worked perfectly for several years without fail. Today, however, I had to do a total reset to my computer. Thus, I am sure I lost all the software on my laptop pertaining to HP. I downloaded the appropriate drivers from the HP web site and my computer recognizes the printer I am trying to use. However, when I try to print any document, I get the same general error message that says the document will not print, but the message does not explain why. I have used diagnostic software to no avail. It is probably something easy, but I have not been able to figure it out after six hours!!! The printer I have is HP Laser Jet M****nf MFP. I am using Window ** Home on my laptop. I hope this helps. No problems with the USB cable or the connections either.
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Customer service issue
Reported by GetHuman-mccoulte
Dec 9th, 2018 - 5 mons ago
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Dec 9th, 2018 1:42am