Hello,**I have a laptop that came with Windows * pre-installed with Microsoft Office *I...

GetHuman1693199's customer service issue with HP from December 2018

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The issue in GetHuman1693199's own words
Hello,**I have a laptop that came with Windows * pre-installed with Microsoft Office *I have the product code on the bottom of my laptop*. I upgraded to Windows **. Shortly after, some issues happened that required a system reset. I'm back on Windows ** and the system is working fine, but I now have a "removed apps" log and no working version of MS Office. I tried downloading MS Office **** from Microsoft, and after entering my product key, I received the following message:**"Error*The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options."**I managed to download your Recovery Manager, but it will not open properly and throws an error:**"The code execution cannot proceed because HardDisk.dll was not found. Reinstalling the program may fix this problem."**How do I get MS Office back up and running on my laptop?**Thanks,**Jeremy
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Customer service issue
Reported by GetHuman1693199
Dec 5th, 2018 - a mon ago
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GetHuman1693199 started working on this issue
Dec 5th, 2018 5:36am