I'm Tressa Copeland*Avery. I called last week to order a battery for my lap top. I was...

GetHuman-tressatr's customer service issue with HP from December 2018

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The issue in GetHuman-tressatr's own words
I'm Tressa Copeland*Avery. I called last week to order a battery for my lap top. I was on the phone about two hours transferred about * times before I was able to order a battery. Finally, I spoke to a Supervisor in which he took my order for the battery. I was told it was being sent by Fed Ex. I received my package with no battery inside. The sides of the package were never bonded with tape or glue. I have foam the size of a letter two pieces of paper. I called Fed Ex immediately and they told me that they were going to contact the driver then return my call. I had to call them. The case ***********. I spoke to a Jason this morning and they told me to contact the HP Michigan chapter in which I kept getting hung up on after some time. I have had various packages delivered and more soon to come. I homeschool my disabled children and do Community work. This battery means a lot to me and my family. ***)***-****.
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Customer service issue
Reported by GetHuman-tressatr
Dec 4th, 2018 - a mon ago
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GetHuman-tressatr started working on this issue
Dec 4th, 2018 4:31am