My HP ENVY - **t-s*** CTO -- laptop bought in the States, came with the Power Director...

GetHuman-mlglass's customer service issue with HP from December 2018

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The issue in GetHuman-mlglass's own words
My HP ENVY - **t-s*** CTO -- laptop bought in the States, came with the Power Director ** installed that is a more recent version, much later than version **, which I use regularly at work. **Problem – *I have downloaded the latest update off your site a few months ago.*This version ** does not have the basic features such as the video speed adjustment feature which the ** does have. None of the “Power Director “ help or help topics work. They won’t open in Adobe reader, despite having it installed on the computer.*Could you please update this version to the version ** that has all the basic features it should have?*Many thanks for all your assistance.**Muir Glassford****-*** **********@***.com
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HP

Customer service issue
Reported by GetHuman-mlglass
Dec 1st, 2018 - 6 mons ago
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GetHuman-mlglass started working on this issue
Dec 1st, 2018 6:37pm