Product: My HP ENVY - **t-S*** CTO*Operating System: Microsoft Windows ** (**-Bit)*My H...

GetHuman-mlglass's customer service issue with HP from November 2018

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Product: My HP ENVY - **t-S*** CTO*Operating System: Microsoft Windows ** (**-Bit)*My HP ENVY - **t-s*** CTO -- laptop came with the Power Director ** installed that is a more recent version, much later than version **, which I use regularly at work.** **Problem –**I have downloaded the latest update off your site a few months ago.**This version ** does not have the basic features such as the video speed adjustment feature which the ** does have. None of the “Power Director “ help or help topics work. They won’t open in Adobe reader, despite having it installed on the computer.**Could you please update this version to the version ** that has all the basic features it should have?**Many thanks for all your assistance.**Muir Glassford
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Customer service issue
Reported by GetHuman-mlglass
Nov 30th, 2018 - 6 mons ago
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GetHuman-mlglass started working on this issue
Nov 30th, 2018 7:34pm