I have a HP Officejet Pro ****. It will print and receive faxes but will not scan, co...

GetHuman1648756's customer service issue with HP from November 2018

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The issue in GetHuman1648756's own words
I have a HP Officejet Pro ****. It will print and receive faxes but will not scan, copy or send faxes. It also makes a loud cracking noise (sounds like something is breaking), when you restart the printer after powering off. I used the HP Print and Scan Doctor followed the instructions provided and it advised that there is driver error and tool is unable to solve the problem even after restart. Is there anything else I could try or is my printer dying?
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HP

Customer service issue
Reported by GetHuman1648756
Nov 28th, 2018 - 9 mons ago
I have an issue with HP too
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Seen by 3 customers so far
Similar issue to 4101 others
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Timeline
GetHuman1648756 started working on this issue
Nov 28th, 2018 9:39pm