Please be advised that Fastsupport (SCAM) has access to your customer instilations for...

GetHuman-nuttallb's customer service issue with HP from November 2018

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The issue in GetHuman-nuttallb's own words
Install the new printer to existing computer ... Please be advised that Fastsupport (SCAM) has access to your customer instilations for new printers RE: Nov ***** Suppositly someone from HP TECH support contacted us to assist us with the instilation of HP desk jet ****. As soo*n as we started the down load it indicated install failed they asked for a phone * to assist us. We asked all of the ligit questions (we thought) and still unfortunaley it was a total SCAM Our comuter has totally crashed and is wiped clean of all information. I do believe that this is HP responsibility to invistage this situtation to avoid future costumers of HP the same aggrevation. As a result we are now in the process of trying to secure what information we had stored on the computer. Very upsetting that this is allowed to happen. How did a hacker * scammer get acces to a new printer download. So fast and convieniet for them. Please confirm receipt and possible soulations? This is a serious situtation for HP. Not your run of the mill company. I do expect a response from you management team in Customer Support*Linda Nuttall*London ON.
Installation was interrupted by FastSupport (SCAM) without our knowledge
Confirmation that my information will be delt with accordingly
Used many HP products for years
Yes * Computer repair teck has been contacted to resolve the issues on the computer. *He may not be able to correct this and is indicating that we may to get a new computer because we are unable to locate the computer instiallation disk
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HP

HP Printer Desk Jet **** all in one Installation was interrupet
Customer service issue
Reported by GetHuman-nuttallb
Nov 28th, 2018 - 9 mons ago
I have an issue with HP too
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Seen by 4 customers so far
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GetHuman-nuttallb started working on this issue
Nov 28th, 2018 5:15pm