Please be advised that Fastsupport (SCAM) has access to your customer instilations for...
GetHuman-nuttallb's customer service issue with HP from November 2018
Help with my HP issue
Next: our robot will wait on hold for GetHuman-nuttallb to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-nuttallb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nuttallb may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-nuttallb's own words
Install the new printer to existing computer ... Please be advised that Fastsupport (SCAM) has access to your customer instilations for new printers RE: Nov ***** Suppositly someone from HP TECH support contacted us to assist us with the instilation of HP desk jet ****. As soo*n as we started the down load it indicated install failed they asked for a phone * to assist us. We asked all of the ligit questions (we thought) and still unfortunaley it was a total SCAM Our comuter has totally crashed and is wiped clean of all information. I do believe that this is HP responsibility to invistage this situtation to avoid future costumers of HP the same aggrevation. As a result we are now in the process of trying to secure what information we had stored on the computer. Very upsetting that this is allowed to happen. How did a hacker * scammer get acces to a new printer download. So fast and convieniet for them. Please confirm receipt and possible soulations? This is a serious situtation for HP. Not your run of the mill company. I do expect a response from you management team in Customer Support*Linda Nuttall*London ON.
Installation was interrupted by FastSupport (SCAM) without our knowledge
Confirmation that my information will be delt with accordingly
Used many HP products for years
Yes * Computer repair teck has been contacted to resolve the issues on the computer. *He may not be able to correct this and is indicating that we may to get a new computer because we are unable to locate the computer instiallation disk
I have an issue with HP too
How GetHuman-nuttallb fixed the problem
We are waiting for GetHuman-nuttallb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.