When I purchased my two new HP printers (M***N & M***FDN) and one **A printer cartridge...

GetHuman-edtoner's customer service issue with HP from November 2018

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The issue in GetHuman-edtoner's own words
When I purchased my two new HP printers (M***N & M***FDN) and one **A printer cartridge I was told that I would receive documentation from HP allowing me to dispose of my two old printers at a Best Buy store and Best Buy would properly dispose of the printers.*I was also told that I would receive instructions from HP to take a print cartridge (**A - new in box - never opened) to Staples and trade it for a new **A cartridge for one of my new printers.*I have never received the documentation allowing me to dispose of my old HP printers at Best Buy or the documentation to swap ink cartridges at Staples.*I have made SEVERAL (* or *) attempts to resolve these two issues through HP Customer Service with absolutely no satisfaction. I am extremely frustrated and would like to be contacted by an English speaking HP representative with the authority to resolve this situation.
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Customer service issue
Reported by GetHuman-edtoner
Nov 28th, 2018 - 9 mons ago
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GetHuman-edtoner started working on this issue
Nov 28th, 2018 5:33pm