Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-edtoner may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-edtoner's own words
When I purchased my two new HP printers (M***N & M***FDN) and one **A printer cartridge I was told that I would receive documentation from HP allowing me to dispose of my two old printers at a Best Buy store and Best Buy would properly dispose of the printers.*I was also told that I would receive instructions from HP to take a print cartridge (**A - new in box - never opened) to Staples and trade it for a new **A cartridge for one of my new printers.*I have never received the documentation allowing me to dispose of my old HP printers at Best Buy or the documentation to swap ink cartridges at Staples.*I have made SEVERAL (* or *) attempts to resolve these two issues through HP Customer Service with absolutely no satisfaction. I am extremely frustrated and would like to be contacted by an English speaking HP representative with the authority to resolve this situation.
GetHuman-edtoner did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-edtoner fixed the problem
We are waiting for GetHuman-edtoner to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.