Last evening I contacted HP Support regarding the status of the *nd repairs on my lapto...
GetHuman1620173's customer service issue with HP from November 2018
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The issue in GetHuman1620173's own words
Last evening I contacted HP Support regarding the status of the *nd repairs on my laptop (Service Order Number BNDN******). The laptop was previously repaired earlier in the month for a faulty power switch that required a new motherboard. I received the laptop back on November *th but the issue with the power shutting down the laptop intermittently still existed. I chatted with a HP technician on Sunday, November **, **** (on record), he ran some remote testing and finally put in a request for the laptop to return to HP for further diagnostics and repair. I sent the laptop back on November **, ****. To date, the laptop has not been returned to me. I inquired last evening and was informed that the laptop had something spilled on it (which never happened) and was also not identified in the previous repair. I was also informed the repairs were not covered by my current HP Care warranty and the repairs would cost $***. I informed the technician to send the laptop back to me, in the condition it was when I sent it to HP on ********** and I refused any further repairs unless it was covered by warranty, especially since the claim of the spillage is suspicious in nature. I am writing now to ask when I can receive the laptop back to me, in the status it was when it was shipped as well as the assigned FedEx Tracking Number.
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