I have an HP Envy **-inch laptop computer, product number M*W**UA*ABA. Recently, I had...

GetHuman-prowlerd's customer service issue with HP from November 2018

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The issue in GetHuman-prowlerd's own words
I have an HP Envy **-inch laptop computer, product number M*W**UA*ABA. Recently, I had the hard drive (which was reporting an "imminent failure" replaced. The operating system, of course, had to be reinstalled. Fortunately, all of the files from the "failing" drive were in tact and transferred to the new drives and I have since reinstalled all the apps I need to use with the machine. About a week ago, when listening to audio over the computer's internal speakers (normally I use headphones or earbuds), I noticed the sound was extremely tinny compared to the way the internal speakers used to sound. Realized the problem was that the sub-woofer is simply not functioning. Tried uninstalling and reinstalling the latest audio driver, and this did not correct the problem. I have been searching the internet for a solution and unable to find one. The different sound panels on the machine do NOT indicate the presence of a sub-woofer, nor is there a test for it! HP support pages pathetic, with no troubleshooting OR solution suggestions for this VERY BASIC problem (one of the speakers being disabled). Good GRIEF. Perhaps you can help.....
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Customer service issue
Reported by GetHuman-prowlerd
Nov 14th, 2018 - 10 mons ago
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GetHuman-prowlerd started working on this issue
Nov 14th, 2018 11:39pm