Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-prowlerd may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-prowlerd's own words
I have an HP Envy **-inch laptop computer, product number M*W**UA*ABA. Recently, I had the hard drive (which was reporting an "imminent failure" replaced. The operating system, of course, had to be reinstalled. Fortunately, all of the files from the "failing" drive were in tact and transferred to the new drives and I have since reinstalled all the apps I need to use with the machine. About a week ago, when listening to audio over the computer's internal speakers (normally I use headphones or earbuds), I noticed the sound was extremely tinny compared to the way the internal speakers used to sound. Realized the problem was that the sub-woofer is simply not functioning. Tried uninstalling and reinstalling the latest audio driver, and this did not correct the problem. I have been searching the internet for a solution and unable to find one. The different sound panels on the machine do NOT indicate the presence of a sub-woofer, nor is there a test for it! HP support pages pathetic, with no troubleshooting OR solution suggestions for this VERY BASIC problem (one of the speakers being disabled). Good GRIEF. Perhaps you can help.....
GetHuman-prowlerd did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-prowlerd fixed the problem
We are waiting for GetHuman-prowlerd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.