hello,**I bought hp laptop on ********** ,until now it works fine with windows **.*Prod...

GetHuman-lakkojua's customer service issue with HP from November 2018

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The issue in GetHuman-lakkojua's own words
hello,**I bought hp laptop on ********** ,until now it works fine with windows **.*Product description: HP **-AY***TX* *CND*****YG* **Recently i connect my laptop with my new broad band wired internet connection,then laptop slowed down and the internet browsing also slow.**while connecting to other lenovo laptop the browsing speed is high and there are no lags.**while connecting to my hp laptop browsing is slow and may even stops for every one time for five minutes.**I address this issue to local laptop repair person.**He format the laptop and all the data was lost,OK thats fine.He changed the OS from windows ** to windows * and make an anti virus installed new one k*.**Now the laptop working fine with same internet connection with high speed browsing.**There are some new issues now**.computer is shutting down automatically for stand by of ** minutes**.Windows starts with message of unexpected shut down check online**.*ds max software not running smoothly reporting that it is not responding.**.Device got more heat than before while using *ds max software.Generally *ds max is big application but in previous windows ** it works fine but now in windows * it doesn't.**.The youtube is not run smoothly with not working address bar.**.hotspot not working smoothly as previous one.**.In browser the advertising showing me that your device have virus and outdated drivers install them by free drivers etc**I got struck and confused with this stuff.**Recommend me how to fix them and i want to work on previous windows ** for smooth running of my *ds max application.**I am unable to trust local repair persons for it.**Recommend the HP offline technical repair person so that i send my laptop to his center.**Thanks in advance*ARAVIND*INDIA
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Customer service issue
Reported by GetHuman-lakkojua
Nov 11th, 2018 - 4 mons ago
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GetHuman-lakkojua started working on this issue
Nov 11th, 2018 4:56pm