I spilled about **ml if water over my keyboard, trackpad and screen yesterday at approx...
GetHuman-hweilinn's customer service issue with HP from November 2018
2 views | 3047 similar | 0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman-hweilinn to get a HP rep on the line!
Always use the GetHuman Phone to call HP. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-hweilinn's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hweilinn may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-hweilinn's own words
I spilled about **ml if water over my keyboard, trackpad and screen yesterday at approximately **pm. I turned it off, disconnected the charger, wiped off visable water and left it upside down. I used a piece of card to get in the groves and underneath the keys to absorb any excess moisture. After * hours, i turned it back on and ran diagnostics tests ( using f*) and all tesults for power, hardware, audio, keyboard, touchscreen, and trackpad came back positive. I turned it off again, left it over night (about *.**a.m.), and ran another set of diagnostic tests ( the ones downloaded from hp website) and again all tests came back positive. The laptop seems to work fine though it does occasionly (especially initially after start up) a light whirring and clicking noise. I can't remember if this is normal behaviour as i have not shut my mac down since i got it a few weeks ago. Due to the fact that it wasn't a lot of water and the laptop is working fine now, am i in the all clear?
GetHuman-hweilinn did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-hweilinn fixed the problem
We are waiting for GetHuman-hweilinn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.