Request for status on new computer stand

GetHuman1472077's customer service issue with HP from November 2018

20 views
 | 
2923 similar
 | 
0 following
Help with my HP issue
GetHuman1472077's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)GetHuman Phone call #2 (a mon ago)
How did GetHuman1472077 do it?
Waiting to hear how GetHuman1472077 fixed the problem to share with other customers.
Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1472077's own words
HP all in one **-r***se*Serial *CV****H*K*JOHN P STANDLEY***** Talismon Ln *Johnsburg IL ******Phone. ***-***-******My HP all in one was in for service under warranty last month (Case ***********)and was returned Fariday ** Oct by FedEx. Upon opening the box, I found the computer stand broken off from the computer (metal cracked off). I immediately filed a.claim.with FedEx ***********. The FedEx rep said my next step should be to call HP for resolution because NO would be Recipient of any claim damages. I called (HP case ***********) and talked to HP rep who only identified himself as Larry. After another hour or getting info and putting me on hold while he checked with the repair facility techs, I was told a new stand would be shipped to me in **-** hours. I asked if I could get an e-mail confirmation to this affect and was told of course, my supervisor knows of the problem and the repair facility will send a new stand out right away. TWO week later and I have no stand for a computer which is worthless without it, and I never received any email confirming a stand is on it's way as promised. Please advise on status of new stand for my computer.
A new computer stand sent out immediately so I can use my computer again.
This is my *th HP computer in last ** years.
I have an issue with HP too
How GetHuman1472077 fixed the problem
We are waiting for GetHuman1472077 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would HP email you?
This email address isn't valid
Follow this issue
See how GetHuman1472077 fixes it.
This email address isn't valid

HP

UP all in one **r***se
Customer service issue
Reported by GetHuman1472077
Nov 2nd, 2018 - a mon ago
I have an issue with HP too
Fixed
Seen by 20 customers so far
Similar issue to 2923 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Order number
Billing address
Email address on account
Phone number on account
Timeline
GetHuman1472077 started working on this issue
Nov 2nd 5:33pm
GetHuman1472077 confirmed the issue is fixed. Hooray!
Nov 11th 9:35pm