Request for status on new computer stand

GetHuman1472077's customer service issue with HP from November 2018

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Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1472077's own words
HP all in one **-r***se*Serial *CV****H*K*JOHN P STANDLEY***** Talismon Ln *Johnsburg IL ******Phone. ***-***-******My HP all in one was in for service under warranty last month (Case ***********)and was returned Fariday ** Oct by FedEx. Upon opening the box, I found the computer stand broken off from the computer (metal cracked off). I immediately filed a.claim.with FedEx ***********. The FedEx rep said my next step should be to call HP for resolution because NO would be Recipient of any claim damages. I called (HP case ***********) and talked to HP rep who only identified himself as Larry. After another hour or getting info and putting me on hold while he checked with the repair facility techs, I was told a new stand would be shipped to me in **-** hours. I asked if I could get an e-mail confirmation to this affect and was told of course, my supervisor knows of the problem and the repair facility will send a new stand out right away. TWO week later and I have no stand for a computer which is worthless without it, and I never received any email confirming a stand is on it's way as promised. Please advise on status of new stand for my computer.
A new computer stand sent out immediately so I can use my computer again.
This is my *th HP computer in last ** years.
I have an issue with HP too
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UP all in one **r***se
Customer service issue
Reported by GetHuman1472077
Nov 2nd, 2018 - a mon ago
I have an issue with HP too
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GetHuman1472077 started working on this issue
Nov 2nd 5:33pm
GetHuman1472077 confirmed the issue is fixed. Hooray!
Nov 11th 9:35pm