Dear Sir,**My name is Pradeep kumar, I have bought HP laptop (HP Pavilion -**au***tx...

GetHuman1402752's customer service issue with HP from October 2018

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The issue in GetHuman1402752's own words
Dear Sir,**My name is Pradeep kumar, I have bought HP laptop (HP Pavilion -**au***tx) product serial number *CD******Q . For the last few days I have discovered that the my laptop got swelled up at left side near Power button . I asked customer service centre and my case ID was ********** . It was found that the battery was defective and was swelled up hence deforming the laptop . **The service engineer came and removed the battery but didn’t replace it. As the battery got swelled up, it is crystal clear that it was the defective one. Moreover, there was a possibility of getting it exploded which could have serious repercussions, injuring me or damaging the laptop and nearby things.**I am a regular customer of HP . this is my second HP laptop also I have purchased this from NTPC authorised HP dealer portal in ****. My other colleagues who have bought this laptop along with me have not been facing such issue. This is the first case I have seen such problem with HP.**In view of the defective battery (pics attached) and considering it’s hazards , I am entitled to get the battery replaced therefore request you to replace my battery with newer one.**I look forward to receive your positive response for my claim request and continue my trustful engagement with HP in future.** **Yours Sincerely**Pradeep Kumar Singh**Ph-**********

GetHuman1402752 did not yet indicate what HP should do to make this right.

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HP

Customer service issue
Reported by GetHuman1402752
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 2604 others
0 customers following this

Timeline

GetHuman1402752 started working on this issue
Oct 24th, 2018 1:01pm

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