The power button on my hp envy x*** **bq***nr is broken. I can't use it to turn the lap...

GetHuman1380400's customer service issue with HP from October 2018

2423 similar
0 following
Help with my HP issue
Next: our robot will wait on hold for GetHuman1380400 to get a HP rep on the line!
Always use the GetHuman Phone tocall HP. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1380400's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1380400 may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1380400's own words
The power button on my hp envy x*** **bq***nr is broken. I can't use it to turn the laptop on. The button doesn't depress like it used to before* there is no click when pushing it in. I was told my a repairman to contact HP about this because supposedly this is a common problem with the same or similar laptop models (the model I have is only over a year old), and there may be a recall. This is the second time in a year that I have had an issue with the motherboard in my laptop and have required repairs. It's extremely inconvient for me as a computer science student. **It would be greatly appreciated if I can have my laptop repaired within a week, free of charge. I simply can't afford to spend money on a faulty device that broke by itself. I did not inflict any damage on it whatsoever.**Your help is very appreciated.
GetHuman1380400 did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman1380400 fixed the problem
We are waiting for GetHuman1380400 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would HP email you?
This email address isn't valid
Follow this issue
See how GetHuman1380400 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1380400
Oct 20th, 2018 - 3 mons ago
I have an issue with HP too
Not resolved
Seen by 5 customers so far
Similar issue to 2423 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1380400 started working on this issue
Oct 20th, 2018 10:34am