my HP printer office pro **** is copying but will not print from the computer. I keep...

GetHuman1335104's customer service issue with HP from October 2018

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The issue in GetHuman1335104's own words
my HP printer office pro **** is copying but will not print from the computer. I keep getting a message on the printer that it is not connected to the computer. this printer is connected to the computer. It is connected but will not print a word document. This is the second time this has happened. It happened several weeks ago same thing and I happened to get a group that said they were HP technicians however they were not. Some foreign company.
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HP

Customer service issue
Reported by GetHuman1335104
Oct 12th, 2018 - 8d ago
I have an issue with HP too
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Seen by 5 customers so far
Similar issue to 2214 others
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Timeline
GetHuman1335104 started working on this issue
Oct 12th 9:12pm