Dear HP,**** week ago I called HP support about my HP Officejet **** Premium All-In-One...

GetHuman-szalcman's customer service issue with HP from September 2018

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The issue in GetHuman-szalcman's own words
Dear HP,**** week ago I called HP support about my HP Officejet **** Premium All-In-One Printer which had precipitously stopped working. The overseas support agent clearly was not very sophisticated or familiar with the product or how to troubleshoot the problem. She kept placing me on hold. Ultimately--after more than ** minutes--she was unable to assist me and pronounced my printer "dead." My understandable upset with the printer's sudden demise was substantially exacerbated by the fact that I had only recently spent almost $*** to buy replacement ink cartridges which will not work in any of my other HP printers. Neither this support agent nor an agent at HP.com with whom I subsequently spoke about the possibility of purchasing a replacement printer were able to offer any relief for this wasted $***. Very disappointing! I am seriously considering never purchasing another HP printer for personal use and stopping to recommend HP products for purchase by my government agency. **What do I want: A full credit of $**.** toward the purchase of a replacement printer.**Sincerely,**Steven J. Zalcman, M.D.
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Customer service issue
Reported by GetHuman-szalcman
Sep 22nd, 2018 - 6 mons ago
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GetHuman-szalcman started working on this issue
Sep 22nd, 2018 1:35am