I purchases HP cartridges for my HP Envy **** ***XL they ran for a few copies than kep...

GetHuman-jeanturc's customer service issue with HP from August 2018

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The issue in GetHuman-jeanturc's own words
I purchases HP cartridges for my HP Envy **** ***XL they ran for a few copies than kept getting message check cartridge..I would do as instructed still would not print..HP on line gave me message cartridge is damaged..I purchased the product from Staples they said it was HP Problem I purchased a new set and new product works fine..would like a refund or replacement for this cartridge I will mail back to you. Please advise..where to mail product.
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HP

Customer service issue
Reported by GetHuman-jeanturc
Aug 24th, 2018 - 4 mons ago
I have an issue with HP too
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Seen by 10 customers so far
Similar issue to 1372 others
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Timeline
GetHuman-jeanturc started working on this issue
Aug 24th 1:55pm
GetHuman-jeanturc indicated the issue is not fixed yet.
Aug 24th 3:29pm
GetHuman-jeanturc indicated the issue is not fixed yet.
Aug 24th 3:44pm
GetHuman-jeanturc indicated the issue is not fixed yet.
Aug 24th 4:49pm
GetHuman-jeanturc indicated the issue is not fixed yet.
Aug 25th 2:06pm
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Aug 26th 6:29pm
GetHuman-jeanturc indicated the issue is not fixed yet.
Aug 27th 5:30pm