I am a student who is currently in Germany for studies. I bought my laptop from India...

GetHuman-akhilvam's customer service issue with HP from August 2018

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The issue in GetHuman-akhilvam's own words
I am a student who is currently in Germany for studies. I bought my laptop from India. From the very first, there is something wrong with my keyboard. Whenever I turn on my laptop, some letters are typed automatically without touching the keyboard. Secondly, from last two months, plus key in the numeric board is also typed automatically at random times and even doesn't respond when I press. plus key is not working. For this, I have performed many tests by following the HP forums etc. and even contacted customer support from India. They said, there is a hardware problem with my laptop. I then contacted the support from Germany but there is no reply from them, I was told that I will be called by callback option but neither I received the call nor reply from them. I am being ignored everytime I call. I am currently staying in Ingolstadt, Germany. Please do something about this. I have also Warranty for my keyboard. If there is no help from your side too, I am going to take legal action. CND****C*F is my serial number
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Customer service issue
Reported by GetHuman-akhilvam
Aug 17th, 2018 - a yr ago
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GetHuman-akhilvam started working on this issue
Aug 17th, 2018 10:46am
GetHuman-akhilvam indicated the issue is not fixed yet.
Aug 17th, 2018 3:25pm