my laptop mother board is gone bad, My technician said we cannot repair it also the las...

GetHuman-saddela's customer service issue with HP from July 2018

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The issue in GetHuman-saddela's own words
my laptop mother board is gone bad, My technician said we cannot repair it also the last time I called in hp and they said the product is out of warranty and in order to diagnose it it cost *** and its better we buy a new laptop instead as the laptop is customized and part is no longer available, I have claimed with amex and they are requesting a repair estimate ,Again another rep tried helping me to generate a quote for the mother board but as it is not replaceable by customer she was not able to generate a quote. but she have an estimate of $****-**** comparing with similar products. What can be done on this as they want a repair estimate. It really doesn't make any sense to send **** for repair when the laptop was purchased for ****.

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Customer service issue
Reported by GetHuman-saddela
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 829 others
0 customers following this


GetHuman-saddela started working on this issue
Jul 10th, 2018 2:41pm