My husband bought me a HP Stream laptop for a surprise gift just over a year ago from a...
GetHuman-mrssdoug's customer service issue with HP from June 2018
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The issue in GetHuman-mrssdoug's own words
Use the laptop to search the internet or write a word document. ... My husband bought me a HP Stream laptop for a surprise gift just over a year ago from a small amount of inheritance he received. I only used it about * times as it was taking so much time up to do the updates. When I spoke to a Tesco's representative, as this is where he had bought it from, the gentleman advised me that initially it would need to download many updates. I therefore found that I just wasn't using it but didn't have the heart to tell my husband at that time. **Today I needed my PC fixed and took the HP Stream laptop in also. I was advised by the IT expert after he had tried to resolve the issue, that there are Windows ** updates all the time and therefore it will continually need to update. While it is updating I am unable to log on. He advised me that as it only has ** megabytes it is needing this to do the updates and is not even able to do them in the background, whilst I use the laptop. Therefore, it is unfit for purpose as I just cannot use it. ***Mrs S.Douglas*UK
My husband had been very kind and it was as if he'd thrown £*** down the drain.
Please could you replace it with a laptop with far more megabytes so that I am able to use it or refund the £*** it cost my husband.
I have had a HP printer for almost ** years and as I am now self-employed I am using it all the time. Therefore, this week I bought a new HP printer as I was pleased with my old one but wanted one that worked faster etc I am having to buy new HP ink cartridges every month.
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