Hello: I have an HP ** Office jet wireless printer*fax*scan that I won at a raffle. Ser...

GetHuman-purrl's customer service issue with HP from June 2018

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The issue in GetHuman-purrl's own words
Hello: I have an HP ** Office jet wireless printer*fax*scan that I won at a raffle. Serial No. THO*L***KH, FPU No. CB***-*****. It was brand new at the time but I did not hook it up until a few years later because I did not have a working computer. It worked for about one year but then two weeks ago I printed a document and that it stopped printing. I peeked in the paper tray and I think that the roller is not picking up the paper. Problem is, I cannot remove the paper tray* I don't thin it is removable. I took the paper out, fanned the batched, replaced it, but still not printing. I could never afford to purchase such a printer and I am now terrified as to the cost to repair it but I need to print as it is a part of my job. Can you please help me?

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Customer service issue
Reported by GetHuman-purrl
Jun 10th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 259 others
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GetHuman-purrl started working on this issue
Jun 10th, 2018 7:44pm