I just want to check that the email I received advising I had a tax rebate as I had pai...

GetHuman3852494's customer service issue with HMRC from October 2019

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The issue in GetHuman3852494's own words
I just want to check that the email I received advising I had a tax rebate as I had paid too much tax is valid and correct? I logged into my account yesterday and was asked to provide my account number and sort code so money could be paid in. Everything seemed ok and I wasn't asked for a pin number or password but I am worried in case its a scam? My national insurance number is WE******D, name is Eileen Norris and DOB IS **********. My email is E*****@***.com. Below is the email I received: *You have a tax code change*Dear Mrs Eileen Norris*Your PAYE Income Tax records have recently changed. For security reasons we do not give the full details here but it could be because of a change in something like:***a job***your pay***your company benefits such as a company car***your pension*This means that the amount of Income Tax you will pay will change.*You should check your details to make sure they are right. This is so you pay the right amount of Income Tax.*Check your details*Sign in to your Personal Tax Account and go to the 'Pay As You Earn (PAYE)' section.*For security reasons we have not included a link in this email. To get to your Personal Tax Account search for 'HMRC Personal Tax Account'.*Signing in*Use your Government Gateway or Verify details to sign in to your Personal Tax Account.*You should have access to these as you have already used the service to choose to receive emails.*Why you got this email*You got this email because you've chosen to receive email updates instead of letters by post.*From HMRC Check your Income Tax**If you’re unsure an email is from HMRC: ***Do not reply to it or click on any links***Report the suspicious email to HMRC - to find out how, go to GOV.UK and search for 'Avoid and report internet scams and phishing'

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HMRC

Customer service issue
Reported by GetHuman3852494
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3870 others
0 customers following this

Timeline

GetHuman3852494 started working on this issue
Oct 30th, 2019 7:52am
GetHuman3852494 indicated the issue is not fixed yet.
Oct 30th, 2019 11:55am
GetHuman3852494 indicated the issue is not fixed yet.
Oct 31st, 2019 8:08am
GetHuman3852494 indicated the issue is not fixed yet.
Oct 31st, 2019 8:11am
GetHuman3852494 indicated the issue is not fixed yet.
Oct 31st, 2019 8:12am
GetHuman3852494 indicated the issue is not fixed yet.
Oct 31st, 2019 9:32am

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