I am trying to set up my personal tax account online using Government Gateway ID. When...

GetHuman-mfische's customer service issue with HMRC from November 2018

Help with my HMRC issue
The issue in GetHuman-mfische's own words
I am trying to set up my personal tax account online using Government Gateway ID. When I enter my details. Full name* National insurance number and DOB I get an error message saying "We couldn't find any records that match the details you entered. Please try again, checking that all your details are correct"**I have checked the details they are exactly correct yet I am still receiving this error message and cannot move forward.
GetHuman-mfische did not yet indicate what HMRC should do to make this right.
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How GetHuman-mfische fixed the problem
Must send a letter to the HMRC with a full list of your details and a proof of identiy*DOB. I has to be a verified photo copy or original document.
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Customer service issue
Reported by GetHuman-mfische
Nov 15th, 2018 - 3 mons ago
I have an issue with HMRC too
GetHuman-mfische shared how to fix
Seen by 5 customers so far
Similar issue to 1395 others
0 customers following this
Items needed
Billing address
National insurance number
GetHuman-mfische started working on this issue
Nov 15th, 2018 1:16pm
GetHuman-mfische confirmed the issue is fixed. Hooray!
Nov 15th, 2018 2:01pm