Hello my name is Gratiela Elena Matei I have applied online for my first British passpo...

GetHuman-elenaela's customer service issue with HM Passport Office from May 2019

Help with my HM Passport Office issue
The issue in GetHuman-elenaela's own words
Hello my name is Gratiela Elena Matei I have applied online for my first British passport, I have sent all my original documents (passport, birth certificate) and I just received this email by which they ask for my British registration on naturalisation certificate which I don't know how I can have one of those. Could you please help, thank you very much. I came in England in **** on * of May, lived here with my children beeing back in our country (Romania) just in holiday.
GetHuman-elenaela did not yet indicate what HM Passport Office should do to make this right.
I have an issue with HM Passport Office too
How GetHuman-elenaela fixed the problem
We are waiting for GetHuman-elenaela to fix the problem and share the solution with the rest of us customers.
Please help with my HM Passport Office issue
Do you have a customer issue as well?
We can help you get HM Passport Office's attention and get better help faster. Tap below to get started.
Having HM Passport Office issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HM Passport Office

Customer service issue
Reported by GetHuman-elenaela
May 10th, 2019 - a mon ago
I have an issue with HM Passport Office too
Fixed
Seen by 5 customers so far
Similar issue to 43 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-elenaela started working on this issue
May 10th 9:30am
GetHuman-elenaela confirmed the issue is fixed. Hooray!
May 10th 1:48pm