I just checked my bank records and discovered to my alarm that for MONTHS I've been cha...

GetHuman5300551's customer service issue with HBO Now from September 2020

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The issue in GetHuman5300551's own words
I just checked my bank records and discovered to my alarm that for MONTHS I've been charged $** plus for service I cancelled many months ago after a free trial. I hope this is a bad oversight and not dishonesty, but in the interests of maintaining goodwill, I would appreciate (i) your stopping such charges* and (ii) refunding charges back to the time, when the free trial ended, when I cancelled. If you don't show the cancellation, I assure you that is an error at YOUR end, not mine!! Thanks in advance, and please confirm immediately that this is being accomplished.**Regards,*Paul Keller******@***.com**PS: I'm unsure what name or email my account was under, but the bank charge shows as follows, at my Union Bank (Vermont) ckg account:******POSREVOLVING******HELP.HBOMAX.CO**********NY**.**

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HBO Now

Customer service issue
Reported by GetHuman5300551
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 304 others
0 customers following this

Timeline

GetHuman5300551 started working on this issue
Sep 25th, 2020 5:02pm

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