Michelekaseta*Nov *, *:** AM EST**The phone has been partially ported. H** wireless has...

GetHuman3897214's Complaint issue with H2O Wireless from November 2019

Help with my H2O Wireless issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3897214's own words
Michelekaseta*Nov *, *:** AM EST**The phone has been partially ported. H** wireless has not allowed the port. This is my mothers phone who has Alzheimers. This has put her life at risk. I use the phone to track her if she walks off and to call her. The phone prior to porting had such bad coverage that it would not work and this is why I switched from H**. The data did not work at all. I ported the number to Verizon on **-**. The phone will not allow texts or incoming calls ( it still will not allow) I could not even install whatsapp as a work around as I cannot get the confirmation call or text. I took her to Italy with me. She got lost. I could not call her or track her. It was frightening. H**'s wireless attempt to keep its customers by refusing ports puts peoples lives at risk. My mother was found after * hours and suffered health effects due to their practices. Patients with Alzheimers experience fear as well as memory issues

GetHuman3897214 did not yet indicate what H2O Wireless should do to make this right.

How GetHuman3897214 fixed the problem
I had to reach out to the FCC to file a complaint. They would not port my number. This put my mother’s life in danger. She has Alzheimer’s and we use the phone to track her. We took her to italy and it was very stressful as her phone did not work.
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H2O Wireless

Complaint issue
Reported by GetHuman3897214
Nov 13th, 2019 - a year ago
Fixed
GetHuman3897214 shared how to fix
Seen by 7 customers so far
Similar issue to 432 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of SSN

Timeline

GetHuman3897214 started working on this issue
Nov 13th, 2019 1:46pm
GetHuman3897214 confirmed the issue is fixed. Hooray!
Nov 16th, 2019 1:56pm