Michelekaseta*Nov *, *:** AM EST**The phone has been partially ported. H** wireless has...
GetHuman3897214's Complaint issue with H2O Wireless from November 2019
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The issue in GetHuman3897214's own words
Michelekaseta*Nov *, *:** AM EST**The phone has been partially ported. H** wireless has not allowed the port. This is my mothers phone who has Alzheimers. This has put her life at risk. I use the phone to track her if she walks off and to call her. The phone prior to porting had such bad coverage that it would not work and this is why I switched from H**. The data did not work at all. I ported the number to Verizon on **-**. The phone will not allow texts or incoming calls ( it still will not allow) I could not even install whatsapp as a work around as I cannot get the confirmation call or text. I took her to Italy with me. She got lost. I could not call her or track her. It was frightening. H**'s wireless attempt to keep its customers by refusing ports puts peoples lives at risk. My mother was found after * hours and suffered health effects due to their practices. Patients with Alzheimers experience fear as well as memory issues
GetHuman3897214 did not yet indicate what H2O Wireless should do to make this right.
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How GetHuman3897214 fixed the problem
I had to reach out to the FCC to file a complaint. They would not port my number. This put my mother’s life in danger. She has Alzheimer’s and we use the phone to track her. We took her to italy and it was very stressful as her phone did not work.
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