on March *, **** I had to file with H&R Block in Walker Michigan because I needed to ge...
GetHuman5903746's customer service issue with H&R Block from March 2021
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The issue in GetHuman5903746's own words
on March *, **** I had to file with H&R Block in Walker Michigan because I needed to get ITIN numbers for my wife and * daughters. I had used H&R Block many times prior.*I was told by the person that it would take *-** weeks to get the ITIN numbers and my refund.*By July of **** I had not received my refund, nor was it showing on the IRS refund site. I contacted Barbara and she said she contactedthe IRS and said there are many returns that were mailed in and sitting because of the Covid but the refunds should be soon. In November **** I contacted her again with the same answer.*February **** I decided to go to the VA to do my taxes as it was free for veterans, and I couldn't afford H&R high prices. And when the IRS got my returns and I should have had a refund for ****, I got a letter from the IRS stating they were going to hold my refund until I filed for ****. I called Barbara and she said she would contact the IRS, but I have not heard from her, nor will she answer my emails or return my phone calls.*This has put a huge blemish on H&R and I tell people not to use H&R Block because they will do your taxes then drop you if there are any issues. *Its unacceptable that a huge organization such as yours cant contact someone in the IRS to find out what the problem is and how long it will take.*I am now owed almost $**,*** that I need badly! I haven't received any of the Covid reliefs because of this situation and nobody seems to care.*Your company has lost not only my business but my families business as well.
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