My tax pro sent me an email that read I have a secure message to review in the secure o...

GetHuman-aleipzig's customer service issue with H&R Block from March 2021

Help with my H&R Block issue
The issue in GetHuman-aleipzig's own words
My tax pro sent me an email that read I have a secure message to review in the secure online message center. I log into my account from the link on the email and I cannot find the online message center anywhere on the website. Where is it? How can I read the message from my tax pro? The H&R website is very vague.

GetHuman-aleipzig did not yet indicate what H&R Block should do to make this right.

How GetHuman-aleipzig fixed the problem
I ended up calling and actually getting through to a person in customer service AND contacted my CPA through is email (not the H&R Block message center). They both knew of my problem and somehow * hours later, i logged in on my phone app and my CPA's messages came through. Then the next day I was able to see the messages on my desktop.
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H&R Block

Customer service issue
Reported by GetHuman-aleipzig
Mar 25th, 2021 - 2 months ago
Fixed
GetHuman-aleipzig shared how to fix
Seen by 11 customers so far
Similar issue to 12076 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-aleipzig started working on this issue
Mar 25th 8:10pm
GetHuman-aleipzig confirmed the issue is fixed. Hooray!
Mar 26th 1:06am