so * or * yrs.ago I started using h&r block online tax app.i was issued a emerald card...

GetHuman5865256's customer service issue with H&R Block from March 2021

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The issue in GetHuman5865256's own words
so * or * yrs.ago I started using h&r block online tax app.i was issued a emerald card. Last year I started getting my paycheck direct deposited to my card. Well after tax season h&r block said they sent me a new card. I was unaware. We moved. Card went to my old address. O.k.this year rolls around. I do my taxes and they tell me that there changing banks and I had two weeks left on my emerald card.know here is where it gets confusing.i thought they were talking about my current emerald card .no they put my taxes on the card they sent last year .(the one I didn't even know existed). So two weeks go by .my emerald card gets shutoff. And now on my app. It says I have my taxes on a card I have no idea about. I asked them and they tell me thats the card they sent me. I tell them I moved.and didn't get that card. So they said they would send me a new card. Guess what even though my new address is in there system .on my h&r block card app. They sent it to the old address. Its been three weeks now no card. My taxes, my stimulus and three paychecks are on a card I haven't received. I went to h&r block to try and get a temp.card. so I could pay rent and bills. They put me in the system and it said I couldn't get a temp.card and said I had to call this phone number.which turned out to be the very first number I called when all this started.they new nothing.still waiting.

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H&R Block

Customer service issue
Reported by GetHuman5865256
Mar 25th, 2021 - a month ago
Not resolved
Seen by 4 customers so far
Similar issue to 12067 others
0 customers following this

Timeline

GetHuman5865256 started working on this issue
Mar 25th 4:35pm

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