Well I've had my taxes done at h&r block for *,*,maybe * yrs. Last year I did them myse...

GetHuman-googlou's customer service issue with H&R Block from March 2021

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The issue in GetHuman-googlou's own words
Well I've had my taxes done at h&r block for *,*,maybe * yrs. Last year I did them myself. Well after tax season they said they sent me a new emerald card.in the mean time we were in the process of moving. I never received the new card. So fast forward to this year and I still had my prior emerald card from * or * yrs. Ago. Well I was informed that h&r block was changing banks this year. And my emerald card would not be any good in * weeks (march * or *th I think) so my taxes were going to be on my new card .well on my h&r block emerald card app .has my new address. So I'm thinking o.k.my card should be coming anyway. I was informed my taxes were loaded on my new card. Then a paycheck(which I have direct deposited to my card.) Still no card. So I call h&r block howling wait ** min. Find out they sent it to my old address.they said they would mail a new card and the old one was void. So now my stimulus and another paycheck has been loaded on that prior card. ,they said my new card was mailed on March *th.. I still haven't received my new card. I think it also went to the old address. I called and gave them my new address again.still no new card.its been going on * weeks and all my money goes to that card.i need to pay rent,bills,food,gas.im very frustrated.cant I go to h&r block and get a temporary card?

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H&R Block

Customer service issue
Reported by GetHuman-googlou
Mar 25th, 2021 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 12057 others
0 customers following this


GetHuman-googlou started working on this issue
Mar 25th, 2021 3:40am