I have an emerald card that I want to check the balance of, I have downloaded the MyBlo...

GetHuman-dylanjef's customer service issue with H&R Block from March 2021

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The issue in GetHuman-dylanjef's own words
I have an emerald card that I want to check the balance of, I have downloaded the MyBlock App and I have a laptop. I have tried multiple times to check the balance but it doesn't show within the finance page on your website. I would like to see what you guys can do so that I can see my balance and other banking information on my card. Ive tried calling H&R Blocks support team and they said that all I had to do is sign in to the app but like I said that did nothing and they hung up on me.

GetHuman-dylanjef did not yet indicate what H&R Block should do to make this right.

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H&R Block

Customer service issue
Reported by GetHuman-dylanjef
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 12047 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-dylanjef started working on this issue
Mar 24th 6:58pm
GetHuman-dylanjef indicated the issue is not fixed yet.
Mar 25th 4:04am