I'm trying to enter a number into box *a on Form ****. I entered the taxable amount in...

GetHuman-lylestep's File a Return issue with H&R Block from March 2021

Help with my H&R Block issue
The issue in GetHuman-lylestep's own words
I'm trying to enter a number into box *a on Form ****. I entered the taxable amount in box *b, but i cannot enter anything in box *a. This raises a question when I make a final check on my return. If I override the * amount in box *a I will not be able to file electronically. Where can I enter the correct amount into box *a? I'm using the **** Deluxe desktop software.

GetHuman-lylestep did not yet indicate what H&R Block should do to make this right.

How GetHuman-lylestep fixed the problem
Right click on the greyed out box to go to the interview form or other form where the information should be entered. Read every option (my impatience gets me into trouble), put in the right information and check the correct boxes and the software works.
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H&R Block

File a Return issue
Reported by GetHuman-lylestep
Mar 22nd, 2021 - a month ago
Fixed
GetHuman-lylestep shared how to fix
Seen by 9 customers so far
Similar issue to 11961 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-lylestep started working on this issue
Mar 22nd 8:23pm
GetHuman-lylestep confirmed the issue is fixed. Hooray!
Mar 23rd 12:39am
GetHuman-lylestep confirmed the issue is fixed. Hooray!
Mar 23rd 12:40am