You responded with* Hey? Who are you people? Is this a business? All set? what kind of stupid **** is this- I waited for your ** minute return phone call all day, nothing. really snappy website, looks real progressive and trendy, too bad its useless. If my note was not clear enough let me repeat* you charged me twice for the same software download, is that clear enough? refund one of the purchases, because even you by now will understand I did not mean to buy the same thing twice and have it on my computer. if a human exists at your "company" have them call me if it is still perplexing. Otherwise I will reverse it at the bank and leave feedback wherever I can about your process. All set with that?
GetHuman5874759's Refund a Charge issue with H&R Block from March 2021
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The issue in GetHuman5874759's own words
not be charged twice? ... I recently bought NM state tax software. I was downloading an update after the purchase started so the screen instructions told me to complete the purchase after the update. so I did that and completed my taxes no problem, I have used your software for years.*I then check my bank and it shows * purchase confirmations *MKTC-RVFHP AND CDEJJ-W*K**. Obviously I was double charged and one of these purchases needs to drop off since it is also obvious I dont need two versions of NM state tax software. *Jay Johnston*Sandia labs FCU card*****, amount $**.**. Issue credit immediately for one of these charges*thanks
you have AI answering customer concerns
too long with this response, Ill go with another vender
talk to you folks, wait for your promised call?
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