Issue with tax return

GetHuman-gurkivsk's customer service issue with H&R Block from March 2021

Help with my H&R Block issue
First: share to improve GetHuman-gurkivsk's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gurkivsk may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-gurkivsk's own words
To file my one **** form or refund my money ... Good afternoon,**My name is Artem Gurkivskyi, SSN: ***-**-****. I filed my **** tax return and estimated payments for **** on **-**-**** with Rolando Intia (****C N PULASKI AVE CHICAGO, IL ***-***-****). My taxes for **** already paid, and I just needed to file my one **** form that I received on January, ****. This time, I'm abroad, so I contacted the same accountant (Rolando Intia) on **-**-**** to file this one **** form. We already filling this **** form from **-**-**** till now, and I believe that we will not finish filing this form. This is one of the last email that I sent to him: ***Rolando,**I don't know what to say. I downloaded the last version of the prepared tax return, and it is even more mistakes than on the previous version. I am telling you to make corrections for almost * month, and you just make almost the same mistakes for * month. After, you are showing me the page where it says that you are started to prepare my taxes on **-**-**** and today is **-**-**** and the price for your job is $****.** . I don't judge people, but it is an unbelievable situation. First of all, before you start filing my taxes, you told me the price $***.**. After, without my request, you gave me a $**.** discount, so you told me to pay $***.**. I paid as you requested the full amount of $***.**. After, you calculated me somehow $****.** without giving me a NOTICE that the price can be increased. Do you know how much it costs to file taxes in the United States with one **** form? I know, it cost $**-$**.**. You told me to pay $***.**, and I agreed because I'm abroad. Even I overpaid the real price, you cannot prepare taxes as I requested. Furthermore, you are showing me that tax preparation fees are $****.**. I will contact customer service and ask to give me another accountant, or I will ask for the refund. I think you just don't want to make corrections in order to make yourself and company more money.**Please, help to finish my tax return or refund my money.**Thanks,**Artem Gurkivskyi (SSN: ***-**-****)
Accountant, Rolando Intia, cannot file my tax return as I requested. I'm abroad this time, in Ukraine, and if I will file my tax return as Rolando prepared, the IRS will not be able to contact me in case they will need to send me a check or notice.
File my tax return as I requested with correctly written my mailing address in Ukraine and correctly written tax preparation fees or refund money
I cannot judge myself im good or not.
Called Rolando, called customer service
How GetHuman-gurkivsk fixed the problem

We are waiting for GetHuman-gurkivsk to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

H&R Block

tax preparation
Customer service issue
Reported by GetHuman-gurkivsk
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 11800 others
0 customers following this

Timeline

GetHuman-gurkivsk started working on this issue
Mar 19th 4:53pm