I'm unable to open my **** Business Software. I'm having the same issue with **** and...

GetHuman-cjabutle's customer service issue with H&R Block from March 2021

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The issue in GetHuman-cjabutle's own words
I'm unable to open my **** Business Software. I'm having the same issue with **** and **** as well. I get "Unexpected Error" when I attempt to open. Problems began with **** and **** after updating Windows over the weekend.*Information below is from ****.*Session Summary Information:*Date*Time: ********* **:**:** PM*ApplicationVersion: **.*.****.******CommandLine: "C:*Program Files (x**)*H&R Block Business*H&R Block Business *****HRB.Business.exe" *CurrentCultureName: en-US*CurrentUICultureName: en-US*DnsDomainName: *Duration: **:**:**.********HostName: DESKTOP-FELI**N*MemoryMB: ******OSArchitecture: Amd***OSCultureName: en-US*OSFullNameWithServicePack: Windows ** Professional*OSVersion: **.*.******ProcessorCores: **OSVersion: **.*.******RuntimeVersion: *.*.*****.******OSVersion: **.*.******TerminalServer: False*Prism.Modularity.ModuleInitializeException: An exception occurred while initializing module 'TransitionProcessorResolverModule'. * - The exception message was: Resolution of the dependency failed, type * 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name * '(none)'.*Exception occurred while: while resolving.*Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.***) This instance cannot be used because it encountered a fatal error**Resulting in: Could not open transactional storage: C:*ProgramData*H&R Block Business*H&R Block Business *****DataStore*Data**Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.**Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**-----------------------------------------------*At the time of the exception, the container was: * Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)* Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable****HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null** processors)* Resolving System.Collections.Generic.IEnumerable***HRB.Business.Interview.Transitions.ITopicTransitionProcessor*,(none)** Check the InnerException property of the exception for more information. If the exception occurred * while creating an object in a DI container, you can exception.GetRootException() to help locate the * root cause of the problem. ---* Unity.Exceptions.ResolutionFailedException: Resolution of the dependency failed, type * 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name * '(none)'.*Exception occurred while: while resolving.*Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.***) This instance cannot be used because it encountered a fatal error**Resulting in: Could not open transactional storage: C:*ProgramData*H&R Block Business*H&R Block Business *****DataStore*Data**Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.**Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**-----------------------------------------------*At the time of the exception, the container was: * Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)* Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable****HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null** processors)* Resolving System.Collections.Generic.IEnumerable***HRB.Business.Interview.Transitions.ITopicTransitionProcessor*,(none)* ---* System.ComponentModel.Composition.CompositionException: The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.***) This instance cannot be used because it encountered a fatal error**Resulting in: Could not open transactional storage: C:*ProgramData*H&R Block Business*H&R Block Business *****DataStore*Data**Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.**Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")** at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(ImportEngine engine, ComposablePart part, ExportDefinition definition)* at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart part, ExportDefinition export, Boolean isSharedPart)* at System.ComponentModel.Composition.Hosting.CatalogExportProvider.CatalogExport.GetExportedValueCore()* at System.ComponentModel.Composition.Primitives.Export.get*Value()* at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue*T*(Export export)* at System.ComponentModel.Composition.ExportServices.**c**DisplayClass******.*CreateSemiStronglyTypedLazy*b***()* at System.Lazy**.CreateValue()* at System.Lazy**.LazyInitValue()* at System.Lazy**.get*Value()* at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.**c*****.*ResolveEnumerable*b*****(Lazy** part)* at System.Linq.Enumerable.WhereSelectListIterator**.MoveNext()* at System.Collections.Generic.List**.InsertRange(Int** index, IEnumerable** collection)* at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.ResolveEnumerable*T*(IBuilderContext context)* at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.PreBuildUp(IBuilderContext context)* at Unity.Builder.BuilderContext.NewBuildUp(Type type, String name, Action** childCustomizationBlock)* at Unity.ResolverPolicy.NamedTypeDependencyResolverPolicy.Resolve(IBuilderContext context)* at lambda*method(Closure , IBuilderContext )* at Unity.ObjectBuilder.BuildPlan.DynamicMethod.DynamicBuildPlanGenerationContext.**c**DisplayClass****.*GetBuildMethod*b***(IBuilderContext context)* at Unity.ObjectBuilder.BuildPlan.DynamicMethod.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)* at Unity.Strategies.BuildPlanStrategy.PreBuildUp(IBuilderContext context)* at Unity.UnityContainer.ThrowingBuildUp(IBuilderContext context)* --- End of inner exception stack trace ---* at Unity.UnityContainer.ThrowingBuildUp(IBuilderContext context)* at Unity.UnityContainer.Resolve(Type typeToBuild, String nameToBuild, ResolverOverride** resolverOverrides)* at Unity.UnityContainerExtensions.Resolve(IUnityContainer container, Type t, ResolverOverride** overrides)* at Prism.Unity.Ioc.UnityContainerExtension.Resolve(Type type)* at Prism.Modularity.ModuleInitializer.CreateModule(String typeName)* at Prism.Modularity.ModuleInitializer.CreateModule(IModuleInfo moduleInfo)* at Prism.Modularity.ModuleInitializer.Initialize(IModuleInfo moduleInfo)* --- End of inner exception stack trace ---* at Prism.Modularity.ModuleInitializer.HandleModuleInitializationError(IModuleInfo moduleInfo, String assemblyName, Exception exception)* at Prism.Modularity.ModuleInitializer.Initialize(IModuleInfo moduleInfo)* at Prism.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()* at Prism.Modularity.ModuleManager.LoadModuleTypes(IEnumerable** moduleInfos)* at Prism.Modularity.ModuleManager.LoadModulesWhenAvailable()* at Prism.Modularity.ModuleManager.Run()* at Prism.Unity.UnityBootstrapper.InitializeModules()* at HRB.Business.BootStrapper.InitializeModules()* at Prism.Unity.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)* at HRB.Business.App.OnStartup(StartupEventArgs e)* at System.Windows.Application.*.ctor*b*****(Object unused)* at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int** numArgs)* at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int** numArgs, Delegate catchHandler)

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H&R Block

Customer service issue
Reported by GetHuman-cjabutle
Mar 15th, 2021 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 11195 others
0 customers following this

Timeline

GetHuman-cjabutle started working on this issue
Mar 15th, 2021 4:32pm
GetHuman-cjabutle indicated the issue is not fixed yet.
Mar 16th, 2021 12:34pm
GetHuman-cjabutle indicated the issue is not fixed yet.
Mar 16th, 2021 2:21pm