I filed my taxes via the online tool. After I was finished I selected to have a tax adv...

GetHuman5728468's customer service issue with H&R Block from February 2021

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The issue in GetHuman5728468's own words
I filed my taxes via the online tool. After I was finished I selected to have a tax advisor verify them. The advisor reviewed them quickly and when they messaged me my completed taxes the amounts seemed off. I inquired if they were sure they were completed correctly and they said yes. So I approved them. However, I looked over my **** taxes and the messages from my previous hr block tax advisor and it seems my current advisor missed some very big things. I emailed my current advisor the messages my pervious advisor sent me laying out how they calculated my taxes. My current advisor then messaged me back saying they made a mistake and proceeded to ask me what my home off record is. I am in the military and my home of record is Missouri, but we live in Maryland. I have a working wife and * kids. The current advisor seemingly did not take any of this into account. And now since my taxes were approved by me and submitted, she cannot pull them back to correct them. Honestly I would prefer them be pulled back and corrected by someone else. If this can't be done then I would like a full refund.

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H&R Block

Customer service issue
Reported by GetHuman5728468
Feb 6th, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 8467 others
0 customers following this

Timeline

GetHuman5728468 started working on this issue
Feb 6th 4:57pm

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