I'm disgusted with Block customer support. You NEVER responded to my case that was ope...

GetHuman-abinik's Refund a Charge issue with H&R Block from February 2021

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The issue in GetHuman-abinik's own words
I'm disgusted with Block customer support. You NEVER responded to my case that was opened almost a year ago. I have tried numerous times to reach you by phone, but every time have been disconnected--AFTER A VERY LONG WAIT--before being transferred to the necessary higher level of support. It happened again today after my wasting nearly an hour on hold!**My case number is *******. At this point I would be satisfied if you (instead of a refund) provided me with a complimentary download of your **** Deluxe * State software for the MAC.**Here is what you sent to me in an email on March *, ****:*"From: CustomerS*****@***.com*Subject: Case ******* - H&R Block Product Support Case Status*Date: March *, **** at *:**:** PM PST*To: *****@***.com**Dear Alexander, **You recently contacted H&R Block Product Support with a question that requires additional research. We opened case number ******* and advanced it to our next level of support for immediate attention. We will review your case and email or call you with next steps. **Thanks for choosing H&R Block. We appreciate your business.** Sincerely, **H&R Block Product Support Team"**I NEVER did receive ANY further contact from Block, by email, phone or in any other way. This is absolutely TERRIBLE customer support.

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H&R Block

Refund a Charge issue
Reported by GetHuman-abinik
Feb 4th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 8401 others
0 customers following this

Timeline

GetHuman-abinik started working on this issue
Feb 4th 9:29pm