You haven't done a single thing to fix my problem!! Your customer service is non existent.

GetHuman-tomtraym's customer service issue with H&R Block from December 2020

Help with my H&R Block issue
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The issue in GetHuman-tomtraym's own words
I was attempting to activate. ... You sent me an email on ********** to activate my **** Deluxe Federal and State. The DOWNLOAD PROGRAM button was not responsive despite a number of attempts. A few days later I tried again. This time the button was responsive but I got a message that I had already attained * downloads. I haven't yet gotten a single download!*Please resend the activation email. My activation code is UTCRU-*NRUW. I have already spent more time with this problem than I spend doing my taxes including * attempts on your telephone service (***-***-****) that was recommended. I visited a local franchise and obtained an email address (*****@***.com) which did not respond. My last telephone try wait was * hour five minutes and then the connection failed. *I have been a customer for at least ** years and you really need to make this right! *PLEASE RESEND THE ACTIVATION EMAIL. Thank you.******@***.com
This was especially frustrating because no one at H&R has responded to my problem. Your telephone help line is a joke.
Read my problem! The email you sent to activate did not work!!! Resend the email so that I can activate the software.
At least ten years.
The email to activate did not activate. How can I try anything else? RESEND ONE THAT WORKS!!!
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H&R Block

**** Deluxe Federal and State
Customer service issue
Reported by GetHuman-tomtraym
Dec 2nd, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 5691 others
0 customers following this


GetHuman-tomtraym started working on this issue
Dec 2nd, 2020 8:59pm
GetHuman-tomtraym indicated the issue is not fixed yet.
Dec 3rd, 2020 12:53pm