Got a friend who has used H&R Block Deluxe for years. He wanted to download the **** D...

GetHuman5463887's customer service issue with H&R Block from November 2020

Help with my H&R Block issue
The issue in GetHuman5463887's own words
Got a friend who has used H&R Block Deluxe for years. He wanted to download the **** Deluxe using the $**-** offer that downloaded on ********. You folks hit his CC -- but no download memo has hit his email box. What's up?? He's tried getting in touch via phone, and was dropped several times. About to kill off the CC.**My download and that of another friend went off without a hitch on the same offer.**Hoping you can still make good on the same offer with him. ASAP.**His name:*David P. White *****@***.com**Thanks, Kevin Washington

GetHuman5463887 did not yet indicate what H&R Block should do to make this right.

How GetHuman5463887 fixed the problem
I gave up on the user interface.
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H&R Block

Customer service issue
Reported by GetHuman5463887
Nov 15th, 2020 - 5 months ago
Fixed
Seen by 8 customers so far
Similar issue to 5777 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman5463887 started working on this issue
Nov 15th, 2020 2:06am
GetHuman5463887 indicated the issue is not fixed yet.
Nov 17th, 2020 12:17pm
GetHuman5463887 confirmed the issue is fixed. Hooray!
Nov 17th, 2020 12:18pm