My stimulus check went to my H&R block Emerald card. I got a text message saying the m...
GetHuman4650916's customer service issue with H&R Block from April 2020
Help with my H&R Block issue
The issue in GetHuman4650916's own words
My stimulus check went to my H&R block Emerald card. I got a text message saying the money went to the card. However, I don't know where my Emerald Card is. I did not register the card on H&R blocks website. The website is asking for the CVV number which I don't have. I've called the customer support several times, but due to high call volume they hang up on me. I have a couple issues: *. getting through to customer service and not knowing if I will ever get through. *. if I report my card lost, what happens to the money on the card. Does it go back to the IRS? Or does it get transferred on to the newly issued card?
GetHuman4650916 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman4650916 fixed the problem
I called my local H&R Block branch and I told them my situation, that I had lost my emerald card. They said I can come in. I went in, they asked for my ID and SSN. They issued a new emerald card. I received it that day. I went home and activated the card and the money was there. The whole process took around ** minutes.
Please help with my H&R Block issue
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