I cannot log in. Keep getting "ITS US NOT YOU"

GetHuman-regmasak's Can't Login issue with H&R Block from March 2020

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Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-regmasak's own words
Look at my tax return for verification & payment. ... I cannot get logged in to MY Account with H&R Block to verify my tax information prepared by your tax preparer. I tried different ways but none of them worked. I get a message saying (ITS US NOT YOU). *Your instructions are not very clear either.
Already spent over * hours trying to log on to my account.
Making your log on instructions more clear. Even your phone talk fades in & out like a mobile phone with a weak signal. (I'm on a land line)
I couldn't even open a new account.
How GetHuman-regmasak fixed the problem

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H&R Block

Can't Login issue
Reported by GetHuman-regmasak
Mar 28th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2731 others
0 customers following this

Timeline

GetHuman-regmasak started working on this issue
Mar 28th 12:59am

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