I went to HR Block to file my return. Before I started I spoke to both the receptionist...

I went to HR Block to file my return. Before I started I spoke to both the receptionist and the accountant letting them know that my husband is an overseas contractor who should be tax exempt on his foreign earned income. The accountant began preparing the taxes and said that she would figure out how to do this. After giving her all of the information and documents she told me to leave and that she would call me with the completed information. She later emailed me and told me that she was unable to complete his tax exempt. I asked if she could talk it out with me as we have done this many times in the past and she told me that she didn't know how to do it. She let me know that she would ask around for help but was unable to solve. *I asked if I could pick up my packet and bring to someone else and she told me that I could after I paid the $** consultation fee...*I'm not sure why I am paying the fee if she was unable to complete? I was very upfront about the position of our family and the type of return and requested that I have someone who was familiar with foreign earned income.