On February **, ****, I had an appointment to have my taxes done at H&R Block, located...

GetHuman4380258's customer service issue with H&R Block from February 2020

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The issue in GetHuman4380258's own words
On February **, ****, I had an appointment to have my taxes done at H&R Block, located at **** N. Broadway, Chicago, IL *****. First of all, let me mention that I'm a low income senior and the only reason I went to this location is because I'm having a hip and knee problem that makes it difficult for me to walk. This location is in my neighborhood – three blocks from where I live. **I knew it would probably cost more to have my taxes done at H&R Block than I'm accustomed to but as I said I did it for convenience. I arrived ** minutes early for my ** a.m. appointment and they were able to take me right away. I sat in that chair for two hours to have my taxes done which I thought was excessive. I'm not complaining about the person that did my taxes, she was a pleasant person and she was probably a new-hire and I may have in fact been one of her first customers. Again, I’m not complaing about her - **As I mentioned, I am a low-income senior and my taxes are simple. I have income from social security and two small pensions,plus three IRAs, and several CDs and income from money market accounts.I was shocked to see that I was charged for several forms to list my very meager income from CDs and money market account. I was charged $*** which I thought was excesive and over-priced, but again, I only came here for convenience since I am having difficulty walking. My adjusted income came to $**,*** and when I first sat down with the person that worked on my taxes she told me perhaps this wasn't the place for me. I thought that was judgmental on her part but I let it past. **After spending two hours with her while she did my taxes she escorted me to the front to pay. I got the impression she didn't think I had enough money to pay for having my taxes done or perhaps she thought I might walk out without paying - again, I didn't say anything. When I pulled out a credit card to pay, apparently the chip malfunctioned and I had to use my credit card twice. I got the impression they thought perhaps the charge was being turned down by my credit card company. FYI, I pay of the balance on my credit cards every month – I do not carry a balance and there would never be a problem with the credit card company for any charge regardless of the amount. **This morning when I checked my credit card balance online, as I do several times a week, I noticed I had been charged twice. Needless to say, I'm furious. Not only do I think it's highway robbery for H&R Block to charge for every form used for my interest income, but to add to the insult I was charged twice. **I felt as if I was being judged because I am a senior citizen living on a fixed income. I'd like to mention that I have a FICO score of *** plus I pay my credit card balance off every month. I don't like the idea of being judged by appearance, age or any other criteria as to whether or not I can afford pay and I'm absolutely incensed that I was charged twice.**Please acknowledge receipt of this e-mail and I eagerly await your response.**Thank you.**Shirley C Mullens***** N Lake Shore Dr, Apt ****-E, Chicago, IL *********-***-**** (home)

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H&R Block

Customer service issue
Reported by GetHuman4380258
Feb 20th, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 2175 others
0 customers following this

Timeline

GetHuman4380258 started working on this issue
Feb 20th 6:31pm
GetHuman4380258 indicated the issue is not fixed yet.
Feb 21st 6:43pm

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