I went to do my taxes and I was told that there is no way for me to claim my girlfriend...

GetHuman-djkrim's customer service issue with H&R Block from February 2020

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The issue in GetHuman-djkrim's own words
I went to do my taxes and I was told that there is no way for me to claim my girlfriend or her kids because we were not related. This is false information because a person may claim his girlfriend and her children as dependents if they meet the requirements to being a qualifying relative. I wasn't even given the option because my preparer told me specifically I can't because we are not related and there is no selection under dependents with the name "girlfriends kids" just neice, nephew, brother, mother, etc. The H and R block tax preparer was wrong. The tax preparer from H and R block also never e-filed my state taxes. I did my taxes with the tax pro on Jan. **, **** in the offices in Lemoore. After two weeks and a again after almost three weeks I called to see why I wasn't getting any status information on y state tax return. I called the office on * different occasions where I was told "I hadn't given it enough time, someone will call you back (And they never did), and we can't check for you you have to call H and R blocks main offices". And this was all wrong ..I got into contact with someone who finally said they made the mistake and for me to go down and talk with someone in the office asap...I did and they told me they made the mistake that they never sent in my state e-file. It was the lady Roxanne that was helping me she pointed out that they messed up so it didn't get sent until February **th or **th a month after I first came to do my taxes..

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H&R Block

Customer service issue
Reported by GetHuman-djkrim
Feb 18th, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2122 others
0 customers following this
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GetHuman-djkrim started working on this issue
Feb 18th 2:56pm