My name is Courtney Green. On ********, I came into your Upland CA office location need...

GetHuman-phattfem's Refund a Charge issue with H&R Block from November 2019

Help with my H&R Block issue
First: share to improve GetHuman-phattfem's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-phattfem may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-phattfem's own words
My name is Courtney Green. On ********, I came into your Upland CA office location needing to file my **** tax return. I EXPRESSED concern about being able to file with you and told you that I was already having issues with the IRS telling me that, because someone had been using my social security number, birthday, etc to boost their return every year since ****, I would have to mail my return into them. Your employee told me that since there were no negative dings*remarks showing on my name or my file, other than the no health insurance coverage penalty, I was good to go and file after I paid $***.** for your services. I came back to you on ******** and paid you $***.** cash!!! I was with my father and my boyfriend that day so I have witnesses. The same employee told me that day that I was going to get my refund check in the mail * weeks from that very day (which was false because the employee failed to mention it was an "Amended Return" I was filing because it was for **** and those take, come to find out, * MONTHS!!!). I called the Upland office over A MONTH later looking to speak with that employee and was told he was not there. The woman I spoke with, her name I cannot recall, looked up my file and saw that it was NEVER submitted to the IRS the day I paid you!!! She attempted to finish the job that employee said was finished and told me to call back. I waited until ********, to call back and guess what I find out? That, like I feared, it was REJECTED because of the EXACT issue I told that employee about on day *!!! So, with all that being said, I'm respectfully requesting that my $***.** cash be returned to me promptly and without question, per your company's "Guarantee" if a customer is not pleased and*or results of service were unmet. I bear no ill-will to that employee or to H & R Block and I pray this matter be solved promptly and professionally. My phone number is now (***) ***-**** and my email address is *****@***.com. Which is another point of contention with this whole situation. If the employee has both my phone number and email address yet can't reach me on the phone number listed, why didn't he use the email as a means of contacting me? If the employee even tried to contact me that is, but that's beside the point. Again, all I'm asking for is my $***.** cash back please and thank you.

GetHuman-phattfem did not yet indicate what H&R Block should do to make this right.

How GetHuman-phattfem fixed the problem

We are waiting for GetHuman-phattfem to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

H&R Block

Refund a Charge issue
Reported by GetHuman-phattfem
Nov 2nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16229 others
0 customers following this

Timeline

GetHuman-phattfem started working on this issue
Nov 2nd, 2019 5:28pm
GetHuman-phattfem indicated the issue is not fixed yet.
Nov 2nd, 2019 10:22pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians